Ziliah FAQs

ARE YOUR PRODUCTS AUTHENTIC?

All our products are purchased directly from manufacturers in the US and South Korea to ensure authenticity.

WHY DO YOU ONLY SHIP PRODUCTS TO NIGERIA  BY AIR?

All the products we offer are purchased and shipped to our processing office in the US, for further dispatch to Nigeria. To ensure the chemical integrity of our products we ship any products with active ingredients by Air. Many products are sensitive to extreme heat or sunlight; air freight ensures a shorter shipping time and a controlled temperature ensuring that the product arrives intact.

Shipping by air also allows us to purchase smaller quantities more often, and constantly replenish the products we offer.

HOW DO I CANCEL MY ORDER?

Orders can only be canceled 1 hour after they are placed; please call customer service to request a cancelation. After three hours we cannot process any refunds.

CAN I CHANGE MY ORDER? OR THE INFORMATION ON THE ORDER?

To change your order or the information on the order please call immediately. Please note, it may be difficult or impossible to change your order once your order status is on Processed or Shipped.

MY ORDER IS MISSING, DAMAGED, OR INCORRECT

If the products from your order are missing, damaged, or incorrect, please refer to the refund policy. In this case, Ziliah will reship the missing item.

HOW DO I KNOW IF MY ORDER IS CONFIRMED?

Once your payment has been confirmed we will send you an order confirmation email. Please check if you have received an email.

I WANT TO MODIFY MY ORDER.

Items can't be changed once the order has been placed. Canceling is available 3 hours after purchase.

I DID NOT GET MY ORDER.

Shipping may be delayed during this promotion period. You can check your order status in MY ACCOUNT-MY ORDERS. If you have more questions about your order, please contact customer service.

THERE ARE NO SAMPLES IN MY PACKAGE.

Samples must be selected during check out. If you missed selecting samples, it cannot be shipped separately.

REFUND

Refunds are only issued to canceled or damaged orders, if your items arrive damaged or broken please take pictures of the damaged items and the damaged box, and contact customer service.